Returns & Exchanges

At RealCraft, we stand behind the quality of our artisanal home goods and offer a 30-day window for returns on all standard items in their original condition. We aim to ensure your home is filled with pieces you truly love through a transparent and fair exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack the items in their original shipping boxes with all protective hardware and documentation included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our craftsmen inspect the returned item for quality assurance, we will issue a full refund to your original payment method within 5-7 business days.